Curse

Bled4dayz · Nov 04, 2009, 04:09 PM // 16:09

yea no shit...I just think we should get more than a refund with free items because this is just bs...most likely I'll have to wait till this weekend or some crap....for a $10 purchase.

Bettasplendens · Nov 04, 2009, 04:40 PM // 16:40

i have entered day 4 now. GMT + 8 hours. Am going to bed... hope to hear more good news soon. Good night everyone.

Rogue42 · Nov 04, 2009, 05:47 PM // 17:47

So, about 24 hrs goes by and still nothing. Do we get our 5 gifts of the traveler free since we can't go claim them?

Mr Corpser · Nov 04, 2009, 05:58 PM // 17:58

im still waiting to do costume brawl and more farming for the quests

i dont even care bout the traveler

Rogue42 · Nov 04, 2009, 06:01 PM // 18:01

Um, I'm fairly certain all that ended Monday.

Mr Corpser · Nov 04, 2009, 06:11 PM // 18:11

ya i know

but im hoping for a repeat like last year where i cam back for like 2 weeks

ForgetAboutIt · Nov 04, 2009, 06:16 PM // 18:16

It's now been more than 48 hours since my last message from them. No updates? They could certainly be a bit more communicative than this!

I'm currently 15th in their phone queue.

Mr Corpser · Nov 04, 2009, 06:21 PM // 18:21

lol i think i should call aslo

Sir Cusfreak · Nov 04, 2009, 06:28 PM // 18:28

Quote:

Sounds like A-net needs to revamp how their system views thing.

Quote:

sorry anet but now i dont know how i feel about you after this.

there's a lot of this sentiment here in this thread.

thing is, ANET didn't do it. NCSoft did. Says right there on-screen 'NCSoft store.'

ANET has good people, and they made a good game. (If they hadnt we wouldnt be here right now.) They made a huge mistake as well, but it wasn't anything to do with this incident, or the many others they've been blamed for. It was getting involved with NCSoft to begin with. They are literally the worst company in the buisness, and I'm still sad to think the game I'm looking forward to the most has an NCSoft taint to it (GW2). I hate what NCSoft has done to ANET's name, and I'm sure ANET is regretting it now (for this and many many other resons.)

I can't express how much I hate NCSoft, they have ruined literally everything they've ever touched. I also don't believe for 1 second they've kept people's account info safe...way too many hacks lately to be all user-fault.

I only post here in hopes that some folks will notice the difference between the two entities.

I won't claim to know anything about Mr Strain, but I do know people don't walk off from that kind of a position while things are going well. Too bad everyone else in the world doesnt get to follow his example.

Banning accounts that are actively giving you money is dumb. Banning accounts FOR giving you money is ridiculous. Mistakes get made, it happens to everyone, but NCSoft takes the cake (and then charges people for the cake and then bans them for baking.)

But don't blame ANET for these incidents. They actually do give a damn, and do work at making a good game. It's just too bad they connected with the worst thing thats ever happened to gaming.

/end2cents

ForgetAboutIt · Nov 04, 2009, 06:46 PM // 18:46

Ok, just got through and spoke to Vivian. She's very nice.

She reports that they try to close out all tickets within 36 hours, and acknowledged that mine was more than 36 hours old now, and she has escalated it. That's all I have to report.

Mr Corpser · Nov 04, 2009, 07:02 PM // 19:02

awsome
ya shes nice i talked with her on monday

yay im over 36 also

yaya gaming soon

Bled4dayz · Nov 04, 2009, 07:07 PM // 19:07

Quote:

Originally Posted by ForgetAboutIt

Ok, just got through and spoke to Vivian. She's very nice.

She reports that they try to close out all tickets within 36 hours, and acknowledged that mine was more than 36 hours old now, and she has escalated it. That's all I have to report.

huh? so even if u didnt get a response in 36 hours there going to close ur ticket? or are they trying to get u unbanned in 36hours if so there doing a bad job.

ForgetAboutIt · Nov 04, 2009, 07:18 PM // 19:18

Quote:

Originally Posted by Bled4dayz

huh? so even if u didnt get a response in 36 hours there going to close ur ticket? or are they trying to get u unbanned in 36hours if so there doing a bad job.

No, they don't close your ticket in 36 hours whether or not it's done. Their goal is to have all tickets resolved/completed within 36 hours. They don't always meet their goal.

Bled4dayz · Nov 04, 2009, 07:23 PM // 19:23

o ok was going to say wtf..lol

well off to work hopefully I find out I can play when I get home. ;/

ForgetAboutIt · Nov 04, 2009, 07:56 PM // 19:56

Hopefully this is my final post in this thread. It looks as though my account is now fully restored to me. I'm able to log in, and all my tabs in the Xunlai storage chest are there, and all my stuff that was in them is still there. I have successfully logged into my other accounts as well. Looks like all is good for me now.

It has been a lengthy journey. I got my account banned Sunday afternoon simply for making a purchase at the NCSoft store, and I got everything returned to me on Wednesday afternoon. It has been 4 strange days, but it looks like things can return to normal for me now.

My son should be pretty doggone happy now, too. He's been dying to play since Sunday morning at church, where it was darn near all he could talk about.

Mr Corpser · Nov 04, 2009, 08:01 PM // 20:01

lucky you

still banned

Wynthyst · Nov 04, 2009, 08:12 PM // 20:12

As far as I understand it, anyone that made a recent purchase online and got a fraud ban is not only going to have their account restored, the charges credited back, and whatever they purchases added to their account.

Quote:

Those players who were involved in this specific incident will be happy to know that their patience and understanding will have a reward. Those of you who attempted to make a purchase and were erroneously blocked for "fraud" will find that the purchase price will be credited back to the you, and the item or items that you attempted to purchase will be given to you with our compliments.

-- Gaile 01:12, 3 November 2009

If this isn't enough for you all, you need to find a different game to play.

Bob Slydell · Nov 04, 2009, 08:23 PM // 20:23

Quote:

Originally Posted by Wynthyst

As far as I understand it, anyone that made a recent purchase online and got a fraud ban is not only going to have their account restored, the charges credited back, and whatever they purchases added to their account.

If this isn't enough for you all, you need to find a different game to play.

Woah, so for the inconvenience, you get your upgrades free? Finally ANET does something smart.

EDIT: While this is a nice, seriously though, I hope something has been done to prevent this from happening again.

Artemis Alexandrae · Nov 04, 2009, 08:47 PM // 20:47

Quote:

Originally Posted by ForgetAboutIt

It's now been more than 48 hours since my last message from them. No updates? They could certainly be a bit more communicative than this!

I'm currently 15th in their phone queue.

How did you know where in the queue you were?

retroflow · Nov 04, 2009, 08:50 PM // 20:50

Quote:

Originally Posted by Artemis Alexandrae

How did you know where in the queue you were?

They have an automated message tell you while you're waiting. I'm currently 3rd in the queue. I've been waiting for about 20 minutes, starting at 12th in the queue.

Edit: Just spoke to Nick from customer service. He confirmed the thing about the item I was trying to purchase being given to me for free. Apparently my account is waiting for one of the senior reps to unban it, and he's not sure how long that's going to take because he's not sure where my account is in the queue and not sure exactly what speed they're unbanning accounts in.

I mean, I guess that's okay, but it's something I already know. I just want to play already.